We were going to Hsipaw so this was the only option. It seems they have little concern for time. Our 30 minute stops turned into 45-60 minutes. We also hit traffic which isn't their fault but maybe this route needs updated to be 11 hours. It took us 12.5 hours. The seats are ok. The price is cheap. Oh, in addition to running late, the bus was freezing. So I'm knocking 1.5 stars for being 4 hours late and 1.5 stars for having windows open and aircon on when it's freezing outside and freezing inside. It doesn't make any sense. Turn Off The Aircon. This is also a bus route that is primarily locals so you may not understand anything... which is to be expected for this type of trip. Just turn off the aircon when it's cold.