Q : Who are we?

A : We are an independent Bus ticket resellerr. We have committed this service with the intention of delivering to our customer with flat rate and most convenience way in E-ticket. For more information, please contact directly to [email protected]

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Q : What is the procedure with Bus ticketing system?

A : As soon as we received the booking along with full payment , we will go ahead and book the seat. We will send out Initial mail along with ticket information within 48 hours of receiving your booking. 

Due to the seat assign policy with Bus companies, we can only send complete E-ticket along with seat number 7 days before the travel date at earliest.

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Q : How soon will I get seat number?

A : Due to the strict seat assignment policy of Bus companies, we can only provide the seat number 7 days before the travel date as earliest.

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Q : How do I know /trace my ticket status?

A: You can always see the booking status and download the E-ticket when it is ready. All you have to do is type in the Ticket/Reference Number in the Track ticket status field on top right cornor of every page on our website..

(If your ticket is in complete stage, you can also directly download your complete e-ticket on it.)

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Q : Why haven't I received my initial email with ticket information immediately after making the payment?

A : Due to the fact that we review all bookings before processing further, it might takes sometime but no more than 48 hours.

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Q : What is office opening hours?

A : Monday to Friday 9:00AM to 5:00PM and Saturday 9:00AM to 12:00PM, except public holiday.

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Q :The Travel date is very close. What if I still haven't got the Complete E-ticket yet?

A :You should receive your complete E-ticket 7 days before your travel date. However, if you still haven't received it yet, please do check your SPAM/JUNK Mail. Alternatively, you can download/track your e-ticket with ticket reference number on Home Page of www.myanmarbusticket.com. You can also call us on (+95) 9420077655.

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Q : What if I have problem accessing email to receive the E-ticket?

A : You can come and collect the ticket along with seat number at our Yangon Office: 391 Waizayantar Road, Thingangyun Township, Za/South Quarter, Yangon, Myanmar within office open hour.

If your travel date is very close (2 days or less), we can deliver the ticket to your hotel providing we have your hotel full details (inc phone number and address) and your check in date and name.

Remark: The delivery address must be in the Yangon City Centre area and must be at least more than 4 tickets. Since we are trying to provide E ticketing method, this is available only if it is urgent and service charges no more than USD 6 may apply.

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Q : What if I have problem printing out my complete E-ticket?

A: It is necessary to present Complete E-Ticket with seat no when you receive any of our service or product. You don't have to print out on paper. You can also take the screenshot/photo of it or show the actual ticket on your phone/notepad to take bus as long as you can present Complete E-ticket with seat no.

(Payment success page or any other type of receipt is not enough to take the bus since there is no Seat number and it may conflict or delay with any other passengers)

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Q : Haven't receive my Complete E-ticket yet but the travel date is in 3 days ?

A: Please check your spam/Junk mail. Sometime, the ticket is delivered to spam/Junk mail by your Email filter by mistake.

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Q : How are the payment process? Is it secure?

A : We use Internationally accepted most reliable Paypal system. We do accept either credit card or by Paypal account.

For those who still have problem making payment, you can do wire transfer to our Singapore bank account. Please contact us for more details.

Remark: we do not accept cash on arrival.

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Q : Can't book some date. Why some date are blocked?

A: There are certain days that buses doesn't run such as Myanmar New Year festival season.

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Q : Why can't I book for tomorrow, the day after tomorrow and following 3 days?

A: Our system only allow the booking that are 4 days in advance to Travel date so that it will give us sometime to review and operate before we actually issue the Complete E-ticket to our customer. 

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Q : What is the different between VIP 2+1 seat and Normal 2+2 seat?

A: It mean the number of seat in a roll on bus which mean 2+1 has more space than 2+2.

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Q : What do I need to bring to Bus station to take bus?

A : You just need to provide our complete e-ticket at the Bus gate. Moreover, passengers are suggested to bring along their passport when they travel at all time.

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Q : Can I cancel or refund or amend my booking?

A : Cancellation and refund can be made within 28 days of purchase providing the complete e-ticket with seat no is not issued at the time the cancellation request is made. Cancellation fees of 3USD per seat apply.

Amendment can be made anytime providing the complete e-ticket with seat no is not issued at the time the amendment request is made. However, 2USD of amendment fees per seat apply.

All cancellation and amendment request must be done by writing to our email at  [email protected] Any credit or refund will be made to you either in MMBT Credit or original form of payment. All refunds will be in currency in which you originally paid for the booking.

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Q : How to book Train and what are the ticketing procedure of Train?

A: Please visit our www.myanmarTrainTicket.com

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Q : How shall I give suggession, feedbacks and complain regarding with your products and services?

A: You can always keep in touch with our management team at [email protected] .  

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Q : Why didn't we get hotel drop off service in some city such as Bagan?

A: Because some Regional or bus gate authority like Bagan restricts bus companies not to do hotel drop off in Bagan for International Traveller to protect local taxi/car rental business. That is same no matter where you buy the ticket from, which agent or booking site including Myanmar Bus Ticket you are booking with, or which Bus you are taking with.

Since the local authority's and bus companies' policies may change from time to time, it is best to ask your bus driver for hotel drop off availability when you board on the bus.