Q : Who are we?

A : We are an independent Bus ticket resellerr who is operated and regulated under the management of Green Myanmar Travels & Tours Co., Ltd. We have committed this service with the intention of delivering to our customer with flat rate and most convenience way in E-ticket. For more information, please contact directly to ticket@green-myanmar.com.

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Q : What is the procedure with Bus ticketing system?

A : As soon as we received the booking along with full payment , we will go ahead and book the seat. We will send out Initial mail along with ticket information within 48 hours of receiving your booking. 

Due to the seat assign policy with Bus companies, we can only send complete E-ticket along with seat number 7 days before the travel date at earliest.

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Q : How soon will I get seat number?

A : Due to the strict seat assignment policy of Bus companies, we can only provide the seat number 7 days before the travel date as earliest.

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Q : How do I know /trace my ticket status?

A: You can always see the booking status and download the E-ticket when it is ready. All you have to do is type in the Ticket/Reference Number in the Track ticket status field on top right cornor of every page on our website..

(If your ticket is in complete stage, you can also directly download your complete e-ticket on it.)

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Q : Why haven't I received my initial email with ticket information immediately after making the payment?

A : Due to the fact that we review all bookings before processing further, it might takes sometime but no more than 48 hours.

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Q : What is office opening hours?

A : Monday to Friday 9:00AM to 5:00PM and Saturday 9:00AM to 12:00PM, except public holiday.

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Q :The Travel date is very close. What if I still haven't got the Complete E-ticket yet?

A :You should receive your complete E-ticket 7 days before your travel date. However, if you still haven't received it yet, please do check your SPAM/JUNK Mail. Alternatively, you can download/track your e-ticket with ticket reference number on Home Page of www.myanmarbusticket.com. You can also call us on (+95) 9420077655.

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Q : What if I have problem accessing email to receive the E-ticket?

A : You can come and collect the ticket along with seat number at our Yangon Office: 391 Waizayantar Road, Thingangyun Township, Za/South Quarter, Yangon, Myanmar within office open hour.

If your travel date is very close (2 days or less), we can deliver the ticket to your hotel providing we have your hotel full details (inc phone number and address) and your check in date and name.

Remark: The delivery address must be in the Yangon City Centre area and must be at least more than 4 tickets. Since we are trying to provide E ticketing method, this is available only if it is urgent and service charges no more than USD 6 may apply.

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Q : What if I have problem printing out my complete E-ticket?

A: It is not necessary to print out on paper. You can also take the screenshot or show the actual ticket on your phone/notepad to take bus as long as you have Complete E-ticket.

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Q : Haven't receive my Complete E-ticket yet but the travel date is in 3 days ?

A: Please check your spam/Junk mail. Sometime, the ticket is delivered to spam/Junk mail by your Email filter by mistake.

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Q : How are the payment process? Is it secure?

A : We use Internationally accepted most reliable Paypal system. We do accept either credit card or by Paypal account.

For those who still have problem making payment, you can do wire transfer to our Singapore bank account. Please contact us for more details.

Remark: we do not accept cash on arrival.

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Q : Can't book some date. Why some date are blocked?

A: There are certain days that buses doesn't run such as Myanmar New Year festival season.

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Q : Why can't I book for tomorrow, the day after tomorrow and following 3 days?

A: Our system only allow the booking that are 4 days in advance to Travel date so that it will give us sometime to review and operate before we actually issue the Complete E-ticket to our customer. 

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Q : What is the different between VIP 2+1 seat and Normal 2+2 seat?

A: It mean the number of seat in a roll on bus which mean 2+1 has more space than 2+2.

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Q : What do I need to bring to Bus station to take bus?

A : You just need to provide our complete e-ticket at the Bus gate. Moreover, passengers are suggested to bring along their passport when they travel at all time.

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Q : Can I cancel or refund or amend my booking?

A : Cancellation and refund can be made within 28 days of purchase providing the complete e-ticket with seat no is not issued at the time the cancellation request is made. Cancellation fees of 3USD per seat apply.

Amendment can be made anytime providing the complete e-ticket with seat no is not issued at the time the amendment request is made. However, 2USD of amendment fees per seat apply.

All cancellation and amendment request must be done by writing to our email at  ticket@green-myanmar.com. Any credit or refund will be made to you either in MMBT Credit or original form of payment. All refunds will be in currency in which you originally paid for the booking.

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Q : How to book Train and what are the ticketing procedure of Train?

A: 
1) As soon as we received the booking along with full payment , we will send out payment confirmation mail along with ticket information within 48 hours of receiving your booking. 
2) According to Myanmar Railways policy, we need passport copy of each passengers and we will request it via our email (hello@green-myanmar.com) . After we get that passport copy, we will continue our booking process.
3) The original train ticket will come out at least 3 days before your travel date. 

4) Since only original train ticket are allowed to take the train, you need to collect the ticket at our Yangon office or we can send to your hotel with delivery charges (USD$ 8). 

    For Mandalay train ticket (that is the tickets which route depart from Mandalay), the delivery charges is already included in ticket price and we will need your hotel name and address for delivery.

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